Things looking a little off in policyIQ? Experiencing inexplicable behaviors? Try clearing Temporary Internet Files

We hope that by now you’ve had a chance to log into policyIQ and check out some of the great new features in version 6.5 – and that you’ve noticed an overall improvement in usability and performance. Pages load faster, pop-up windows are fewer and farther between and your steps to complete basic actions are more streamlined.

A few of you have emailed and called us noticing that your policyIQ interface is behaving, for lack of a better word, hinky*. (Is there a better word than hinky? It’s a personal favorite of mine.) A small number of users have noticed odd behavior in version 6.5, such as an improper sizing of the policyIQ Dashboard, the inability to get certain toolbar actions to load or a lack of a logoff option in their logo panel.

Delete your Temporary Internet Files!

Lots of changes have been made to how policyIQ retrieves styles, toolbars and elements of a page in version 6.5. The changes are aimed at making every Page load more quickly for you overall, but if your web browser is holding onto some old settings, it might be interfering with the new approach. Deleting those temporary internet files (also referred to as “clearing your cache”) can give your browser a fresh start.

It’s easy to do – and our support team has put together this simple tutorial:

1) Log out of policyIQ.

2) In your Internet Explorer browser, click on “Tools” in the menu and then select “Internet Options”. (Sometimes you’ll see “Tools” on the right hand side – as illustrated below – while other users may see this in text only on the left side of their menu.)


3) On the “Internet Options” screen, click on “Delete” in the Browsing History section.

4) On the “Delete Browsing History” window, click on “Delete” for Temporary Internet files.


5) After the files have been deleted, click on “Close” and then “OK” on the Internet Options window.

Upon logging back in to policyIQ, your browser will not have any saved files or settings to refer to and will be “forced” to grab the new styles and settings.

Voila! Problem solved!

It’s useful to clear your temporary internet files periodically – not just for policyIQ but for any web-based application or site. Temporary files save you surfing time by saving settings to your computer, but if you clear these periodically, you can be sure to get the latest and greatest versions of images, settings, styles, etc.

If you have any trouble completing these steps or if you’re experiencing an issue that doesn’t seem to be solved by clearing your cache, please contact us at

* No idea what “hinky” means? The Online Slang Dictionary defines it as “silly, bizarre or inexplicable behavior”. Surely you wouldn’t doubt the word of the Online Slang Dictionary!

This entry was posted in Features by Chris Burd. Bookmark the permalink.

About Chris Burd

Chris is the Vice President of the policyIQ group at RGP. She gets geeky about compliance and technology, and gets to spend every day working at the crossroads of the two. With policyIQ since 2005, Chris has worked with hundreds of policyIQ clients to implement technology and enhance their internal compliance environment. In past lives, Chris worked as a system implementation consultant, a e-commerce specialist, a customer service call center manager, and - for one short but memorable summer during high school - a machine operator on midnight shift in a plastics factory. In her free time, she spoils her nieces, reads too many books, and spends more time than she should taking photos of her cats. She's on a mission to visit the hometown of every US President - so far managing to get to 14. She would like to be a rock star when she grows up.

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