This is why we love what we do…

“I’m in love, I’m in love and I don’t care who knows it!”

This is my favorite line from the movie “Elf”. Will Ferrell is spinning with his arms stretched out and he’s belting it out.  

Okay, okay…love might be a really strong word for describing anyone’s j-o-b. So, what word would you choose to describe how good it feels to work for a company of high-integrity, high-caliber drivers that work uncommonly hard to lift each other up and ensure each other’s success? Is there a better word to express how grateful we are to have co-workers and clients that we’ve come to call our “friends”? Whether seeking information on the latest regulations being imposed on our clients or brainstorming on the best way to implement a client’s feature request in our software, we get to make a difference and problem-solve while also throwing out an occasional sarcastic remark and laughing like siblings sittin’ ‘round the table doped up on tryptophan and Aunt Jill’s holiday swill.

We are so thankful for YOU, too! Most of our clients are fun to work with and the others are coming along. *wink* We couldn’t do this every day without you–your feedback, suggestions and encouragement. Many of you have watched policyIQ grow up and grow through those awkward adolescent years. It’s pretty great to have a truly customer-driven product and to be able to circle back with you after upgrades and let you know that your wish has been granted. Thank you for all of your requests and feedback.

It seems like many of you also appreciate policyIQ and all who support her—if you’re not in this camp, we want to hear from you more than anyone else! We sincerely want to do what’s necessary to meet your needs and make you happy. Let us know what that looks like for you: 

I’ll leave you with some of the remarks that we’ve heard from policyIQ users recently. I also have to note—internally we tease each other about being so liberal with our exclamation points and smiley faces. I see that some of you have the same fever! J 

Things are going really well with policyIQ and we’re enjoying great success.  Just wanted to commend your customer service/help desk and how responsive and patient they’ve been with me.  I really appreciate their help.

You guys are awesome!

Thank you and the PolicyIQ support team for their assistance with this effort.  Again, you are truly a life saver!  

Yay!!! Thank you J

The upgrade to version 6.5 has been nice. Definitely much faster which, as you know, is greatly appreciated. 

You’re a Genius!  

I want to let you know that I do like the new features in the upgrade. Thanks for always doing a great job 🙂

I just wanted to thank you and PolicyIQsupport for all your assistance this week in helping us set up for 2009 testing.  I am always so pleased with the assistance that you are able and willing to offer us.  Everything looks really great.

I really like the new change.  It is clear and much more efficient.  PolicyIQ [has] become more and more valuable and user friendly.  I like it more and more as you continue to upgrade it.

The support team is GREAT and one of the reasons we have expanded the use of policyIQ in our organization. 

Your customer support is excellent.  I used PolicyIQ at my last company too, so in total have used it for 3 or so years.  Customer Support is extremely responsive.  They are very quick to address any issue I face.  Phenomenal response time! 

I especially love those messages where our clients get to know us well enough to talk about something other than policyIQ:

“…the Steelers got lucky against the Vikes.”

“…did you guys get whacked with that ridiculous storm last week??”

Thank you everyone! We so appreciate your business and look forward to continuing to partner with you in 2010.

Happy Thanksgiving!

This entry was posted in Customer Relations by Stephenie Buehrle. Bookmark the permalink.

About Stephenie Buehrle

Stephenie is the “solutions” expert on the policyIQ team. With RGP since 2004, she designs and develops solutions that capitalize on the best practices of the hundreds of companies that she has touched, while tailoring each configuration to meet the unique needs of each client. Before joining RGP and the policyIQ team, Stephenie enjoyed working as an independent consultant in the non-profit sector. Stephenie also previously performed analyst services for a major brewer ranging from roles in biological and chemical services to analytical roles in business process improvement and innovation. Stephenie quips that she still doesn’t know what she wants to be when she grows up, but hopes to spend her days helping others (companies, individuals, and communities) to realize their full potential.

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