Add-ons can affect the way that your Internet Explorer browser interacts with websites and applications on the Internet. I’ve listed two examples below of browser add-ons affecting the way that a user interacts with policyIQ.
In our first example, a user logs into policyIQ and attempts to access their Checked Out To Me menu item to edit Pages. The pagination bar lists 7 Pages available to edit, but the user has only whitespace in the center Table pane:
It’s likely that your “XML DOM Document” add-on has been disabled in Internet Explorer. This can be re-enabled by using the Tools>Manage Add-ons>Enable or Disable Add-ons option on your Internet Explorer toolbar.
In our second example, a user is working with a Page in the Edit window, but upon saving an “Error on Page” icon appears in the lower-left corner of the screen in the Status bar every time they attempt to save the document. If you double-click on the “Error on Page” icon in the Status bar, a message “tagname is null or not an object” appears.
We’ve found that browser add-ons for the DivX web media player need to be temporarily disabled when editing Pages in policyIQ. Similar to the process above, navigate to your add-ons via Tools>Manage Add-ons>Enable or Disable Add-ons and locate the enabled add-ons related to this media player. There are around four that are installed with the media player, and they are easy to locate as the “Publisher” column will list “DivX, LLC”. Change the status of these add-ons to “Disabled”, and the error above will no longer occur when you use the Edit Pages window.
If you have any questions on the issues above, or other odd behavior you might be experiencing, please contact us at mailto:Support@policyIQ.com