Password Reset and Account Lockout Functionality

Most clients take advantage of policyIQ’s built-in login method called “policyIQ Authentication”, which allows Site Administrators to mimic the password settings of your local network.  In addition to customizing the password strength requirements, most clients may not know about the ability to enable other features like Password Reset and Account Lockout from SystemSetup>Password Policy.


Password Reset is a feature that can help ease the administrative task of resetting passwords for the existing users in your site.  Enabling this feature allows a user who has forgotten their password to request a new one by using the “Forgot Password?” link on the login page.  The user will be sent a new password via e-mail to the address listed in their user profile, and this password must be changed upon their next login.  By utilizing Password Reset, a user can effectively solve their login problem without first contacting a User Administrator in your site.


The Account Lockout feature is very similar to the lockout practices that your IT Group might follow on your local network.  When enabling this feature, a Site Administrator must set the maximum number of invalid login attempts allowed before “locking” your account.  Once your account has been locked, it will not be accessible even if you enter the correct username/password combination.

Only a Site Administrator may unlock a user’s account, and note that the Password Reset feature above will fail to find your Username if your account is currently locked.  The number of invalid attempts remaining is reset once a successful login has been achieved, and also when a locked account has been unlocked.

Please feel free to contact our Support Team if you have any questions about turning on either feature in your site!

This entry was posted in Features by Stacey Zearott. Bookmark the permalink.

About Stacey Zearott

Stacey is the Client Success Manager for policyIQ. She has a very strong background in sales and operations with over 20 years in the communications sales industry. Not only does she bring this knowledge and background to the team, but a love of theatre, fun hair and just the need for a daily dose of laughter.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s