It seems self-serving to brag about our policyIQ support team, but the fact is that we’re told by a lot of YOU that the policyIQ support is “top-notch”, “excellent” and “phenomenal”. They’ve been called “rock stars” and “saviors” by more than a few of our users.
For the record, we think they are pretty awesome, too.
So it is bittersweet to be announcing that one of those amazing team members is moving on to a new opportunity. Brian Whalen is a familiar name – and has been the voice of policyIQ support for six years now. Some of you may have met Brian at our policyIQ user conference in 2007, and even more of you have spoken to Brian by phone. He’s been dedicated to building policyIQ support to its current unmatched level of service.
Alas, it is time for Brian to move on and stretch his skills in a new role. We know it wasn’t an easy decision for him – in many ways it’s difficult because of all of you whom he has gotten to know over the years – but he has a great opportunity to try something new.
Please join us in wishing Brian well! (If you can, take a moment to share some of your best Brian memories in the comments to give him a great send-off.)
But while we’re wishing Brian the very best, we’re also excited to be looking to the future. Most of you are also familiar with John Schmotzer, the Richie Sambora to Brian’s Jon Bon Jovi. (I know I’m not the only Bon Jovi fan in our community! In fact, I could name names, but I won’t!) John has his own amazing fan base – and he’s ready to take the lead on our support team.
While we’re searching for another stellar team member to join us in supporting our user community, you also might see some new names from our amazing support network across the Resources Global family who will be answering your emails and phone calls. We love being a part of a large company, because we’re able to draw on our network across the country and across the globe!
We’re committed to continuing to provide to you the absolute highest level of user support, and we’re looking forward to expanding our policyIQ family to include a new individual.
If you have any concerns, don’t hesitate to reach out to our support team, or to me personally. And don’t forget to share your notes of support and well wishes for Brian!