Have you customized your log-on screen text lately?

Earlier this week, I talked about how you can update your colors and logo in the policyIQ site.  While making the site visually appealing is certainly helpful in creating a good user experience, changing the color scheme is probably not going to make anyone more efficient.

But have you thought about your log-on screen text lately?

An often overlooked, but legitimately critical, area of your policyIQ site is viewed by every single licensed user every time they access policyIQ – but have you actually looked at it lately?  Your policyIQ log-on page is a great communication tool that can provide valuable information.  If you let users know where to reach out or provide critical quick tips and FAQs, you can make everyone more efficient!

Your log-on screen text can be customized on the same Site Style page as  your logo and colors.  Refer to our post earlier this week for more information on how to access that function in policyIQ.

Here are some things to consider when reviewing your log-on text:

1. Is the information provided up to date?
If you have contact information on your log-on screen and it references an employee who no longer works for your company, this is the most critical update you can make. Outdated log-on screen info will make your users doubt the accuracy of the information stored in policyIQ.

2. If someone gets to the application URL, do they know what policyIQ is being used for?
If a new employee clicks on a link to policyIQ, does the log-on screen explain how the application is used? It’s not uncommon to have a new person linked to policyIQ without clear guidance, but if you add the guidance directly to the policyIQ log-on screen, you’ve saved everyone time and confusion.

3. Do you have contact information if someone has a question or issue about policyIQ access?
Our strongest recommendation for your log-on screen is to include contact information for those key individuals in your organization who manage the policyIQ application. This could simply be a single Site Administrator contact or an IT Help Desk number if your internal IT group manages policyIQ content and access questions.

For those organizations using policyIQ for a number of different departments, consider adding contact information for each major area, so that users can direct their questions to the right person the first time.

4.       Are your users asking you the same question over and over again?  Can you address it on the log-on screen?

We know that a common question with policyIQ version 6 comes from users who access policyIQ from a browser other than Internet Explorer.  At the present time, policyIQ displays correctly only in Internet Explorer, and so this is a commonly asked question.  Add a note to your log-on screen to let users know that they should be accessing policyIQ via IE and save them from having to ask.  (And stay tuned for more information about updates to policyIQ that will make it accessible from any browser – coming in a future release!)

When adding tips or hints, do remember that your log-on screen is not secured via username and password – so you want to include only information that is not sensitive in nature!

Don’t hesitate to reach out to us if you have questions or if you’d like some help to update your log-on screen text!

This entry was posted in Features by Chris Burd. Bookmark the permalink.

About Chris Burd

Chris is the Vice President of the policyIQ group at RGP. She gets geeky about compliance and technology, and gets to spend every day working at the crossroads of the two. With policyIQ since 2005, Chris has worked with hundreds of policyIQ clients to implement technology and enhance their internal compliance environment. In past lives, Chris worked as a system implementation consultant, a e-commerce specialist, a customer service call center manager, and - for one short but memorable summer during high school - a machine operator on midnight shift in a plastics factory. In her free time, she spoils her nieces, reads too many books, and spends more time than she should taking photos of her cats. She's on a mission to visit the hometown of every US President - so far managing to get to 14. She would like to be a rock star when she grows up.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s