Horses, Childhood Athletics and Patient Communication

I enjoyed a really wonderful lunch recently. The food was terrific, but what made the lunch especially wonderful was the company. I hesitate in identifying my lunch dates. Should I call them colleagues? Clients? Both of those are definitely true. I’d like to call them “friends”. I hope that they would, too.

We chatted about a wide range of topics. I learned about the current highlights and challenges in their daily jobs.

The best part was when our conversation meandered into our personal passions. Kids, travels, hobbies and such. It was a pleasure to hear about the activities and issues that arrest their hearts, time and attention. We all have experience with non-profit management–what an interesting and delightful surprise! We exchanged ideas and support for each others’ plights.

I usually have lunch right here…sitting at this desk in front of this computer. My recent lunch outing was a great reminder that there’s tremendous value in getting out of the office and joining a colleague for a nice chat. In case you’re reading blog posts while having your lunch, I thought I’d send out this message of encouragement: get on the phone and call that contact that you’ve been meaning to call. It might prove to be a long overdue rewarding experience.

This entry was posted in Customer Relations by Stephenie Buehrle. Bookmark the permalink.

About Stephenie Buehrle

Stephenie is the “solutions” expert on the policyIQ team. With RGP since 2004, she designs and develops solutions that capitalize on the best practices of the hundreds of companies that she has touched, while tailoring each configuration to meet the unique needs of each client. Before joining RGP and the policyIQ team, Stephenie enjoyed working as an independent consultant in the non-profit sector. Stephenie also previously performed analyst services for a major brewer ranging from roles in biological and chemical services to analytical roles in business process improvement and innovation. Stephenie quips that she still doesn’t know what she wants to be when she grows up, but hopes to spend her days helping others (companies, individuals, and communities) to realize their full potential.

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