Customer Success! NV Energy is expanding the reach and the benefits of policyIQ.

The folks at NV Energy are enjoying some great benefits of their new implementations of policyIQ—and no, they are not one of our new customers, they have been using policyIQ since 2004! They are a terrific example of those companies who are looking at their information management practices and their tools and finding smart ways to leverage technology to streamline their business processes (and to save money).

Do you “know what you don’t know”? They came to learn.

Last summer, I had the pleasure of meeting Diana Kangas, Program Manager, and Aaron Luelling, Senior Auditor at NV Energy. They joined us for a roundtable in Las Vegas to learn more about how policyIQ was being used by other organizations. They also wanted to see if there were features and processes that they could adopt within their current practice that would help them to operate more efficiently.

They created a plan and got to work!

In January (6 months after our meeting), I received an email from Diana, “You will be proud to hear that I’ve implemented most of the projects we discussed in our meeting in the middle of last year.”

[On a personal note, I have to say that I feel so gifted to have such awesome customers and great relationships with people from all over the country and the world. I appreciate Diana’s choice of words and I am proud to hear of their accomplishments!]

Diana and her colleagues worked through a few projects in that short period of time. Here are the updates that she shared with me:

  • They fine-tuned the existing templates placing the important fields at the top and eliminating fields that they do not think are relevant any longer—improvements that she was sure would make their business process owners very happy.
  • They developed a process in policyIQ that would facilitate the Business Process Owners’ review of non-testing controls. This included the creation of a new template and relative procedures. They are targeting February (this month) for the roll-out of this process.
  • They created templates for their Testing and Exception documentation, allowing them to create reports within policyIQ that they previously had to create manually.
  • They also updated their login screen to provide more direct guidance to their policyIQ users.

The team at NV Energy is also planning to bring automation to their Risk Assessment process in the early part of this year—a solution that is sure to make their control environment more effective and efficient!

Let’s feature your success story next!

We share in the excitement of the team at NV Energy and hope that their story will inspire you to get in touch with us. We can brainstorm with you on ways that you can leverage your existing technology to realize significant and tangible gains in multiple areas of your business.

Contact us to schedule a time to chat!

This entry was posted in Customer Success and tagged , by Stephenie Buehrle. Bookmark the permalink.

About Stephenie Buehrle

Stephenie is the “solutions” expert on the policyIQ team. With RGP since 2004, she designs and develops solutions that capitalize on the best practices of the hundreds of companies that she has touched, while tailoring each configuration to meet the unique needs of each client. Before joining RGP and the policyIQ team, Stephenie enjoyed working as an independent consultant in the non-profit sector. Stephenie also previously performed analyst services for a major brewer ranging from roles in biological and chemical services to analytical roles in business process improvement and innovation. Stephenie quips that she still doesn’t know what she wants to be when she grows up, but hopes to spend her days helping others (companies, individuals, and communities) to realize their full potential.

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