More Feature Request Feedback coming your way!

Rank-Features-FeedbackMany of you took some time earlier in the year to share your thoughts about policyIQ in our Client Survey.  Since then, we’ve been working on implementing some new things based on the feedback we received.  One of the clearest pieces of feedback that we got was that you would like us to communicate more often about the status of your feature requests.  Message received!

We’re always listening – but you’ve asked us to do a little more sharing!

We’ve always logged every feature request that we have received, and reviewed them regularly as we determine the best course for the development of the product.  You’ve told us, though, that we haven’t been so great at letting you know what happens to your requests after they are submitted – and that’s where we’re making some changes!

We’ll give you the 411 on every new request.

Starting this month when you submit a feature request, we’ll provide you with the feature request number.  If the request has already been logged by another policyIQ user, we’ll add your “case” to the original feature request.

At least once per month, our team will get together and review every new case that has come in related to a feature request.  Even if that feature request was first submitted a year ago, we’ll review the new case and any information that you provide regarding why this feature will be beneficial.  This is a really good time to check out those tips for submitting high impact feature requests again!  (We’re aiming to do this formal review more often than once per month, but we commit to doing it at least monthly!)

After that review, you’ll get an email regarding the status of your new submission.  The email will give you some information about the initial status of the request – either letting you know that…

  1. It is already in development,
  2. We’re putting it on our priority list to be reviewed for upcoming development, or
  3. It’s not in our immediate priority list, but we’ll continue to review it in the future.

Unless a request goes against the nature of the policyIQ product, we never rule something out, but sometimes the time is just not right for our larger user audience.  We also have to be very honest – even if we put a request on our priority list for upcoming development, we still can’t guarantee release of the feature.  We continuously prioritize the features we release to have the most impact for our users.

And if the status changes, you’ll know right away.

We’ll also keep you updated if the status changes.  Currently, we let you know when a feature that you requested is about to be released.  We think you’d like to know sooner that something is being worked on.  When your feature gets moved into our development cycle – meaning that we’re actively developing it – we’ll email you to let you know!  (We may also ask for clarification or feedback as we develop.)  We will continue to email you right before it is released, as well.

We want to make the process more transparent to you, so that you know what goes on “behind the scenes” when you submit a feature request.   Our goal is to make sure that you continue to submit those great ideas that you have!  Let us know your thoughts and keep on submitting those suggestions!

This entry was posted in Customer Relations by Chris Burd. Bookmark the permalink.

About Chris Burd

Chris is the Vice President of the policyIQ group at RGP. She gets geeky about compliance and technology, and gets to spend every day working at the crossroads of the two. With policyIQ since 2005, Chris has worked with hundreds of policyIQ clients to implement technology and enhance their internal compliance environment. In past lives, Chris worked as a system implementation consultant, a e-commerce specialist, a customer service call center manager, and - for one short but memorable summer during high school - a machine operator on midnight shift in a plastics factory. In her free time, she spoils her nieces, reads too many books, and spends more time than she should taking photos of her cats. She's on a mission to visit the hometown of every US President - so far managing to get to 14. She would like to be a rock star when she grows up.

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