I don’t know about you, but I have a LOT of passwords to remember. I have a theory that there is a special part of our brains that is dedicated to password retention. (That’s the only way I can explain how I remember as many passwords as I do, but I forget my mother’s birthday.) But when that part of our brain is full, forget it.
That’s why we added functionality to the policyIQ application that allows users to reset forgotten passwords, without requiring them to reach out to a policyIQ administrator.
This feature has been around for several years, but some organizations haven’t activated it yet – and so we want to make sure you know where to find it.
For your end users, it’s as easy as … well, it’s as easy as requesting a new password. Click on “Forgot your password? “, enter your username, and a new password will be sent to the email address on file for that user. The password sent via email will need to changed again on the first log-in.
To confirm that the feature is activated, simply click the link and confirm that the screen asks for your user name. If it does, you’re already all set!
If, instead, the screen just lists contact information for the policyIQ administrators, it can be activated by an administrator in just a few minutes.
Go to Setup –> System Setup –> Password Policy, and click Edit in the toolbar. Check the box for “Enable Password Reset”, click Save, and you’re done.
With this feature activated, you are saving your policyIQ administrators time – and your policyIQ users from embarrassment. You’re a hero!