Forget my password? Me? Never. *ahem*

I don’t know about you, but I have a LOT of passwords to remember.  I have a theory that there is a special part of our brains that is dedicated to password retention.  (That’s the only way I can explain how I remember as many passwords as I do, but I forget my mother’s birthday.)  But when that part of our brain is full, forget it.

That’s why we added functionality to the policyIQ application that allows users to reset forgotten passwords, without requiring them to reach out to a policyIQ administrator.

This feature has been around for several years, but some organizations haven’t activated it yet – and so we want to make sure you know where to find it.

login_boxFor your end users, it’s as easy as … well, it’s as easy as requesting a new password.  Click on “Forgot your password? “, enter your username, and a new password will be sent to the email address on file for that user.  The password sent via email will need to changed again on the first log-in.

To confirm that the feature is activated, simply click the link and confirm that the screen asks for your user name.  If it does, you’re already all set!

If, instead, the screen just lists contact information for the policyIQ administrators, it can be activated by an administrator in just a few minutes.

Go to Setup –> System Setup –> Password Policy, and click Edit in the toolbar.  Check the box for “Enable Password Reset”, click Save, and you’re done.

With this feature activated, you are saving your policyIQ administrators time – and your policyIQ users from embarrassment.  You’re a hero!


This entry was posted in Features by Chris Burd. Bookmark the permalink.

About Chris Burd

Chris is the Vice President of the policyIQ group at RGP. She gets geeky about compliance and technology, and gets to spend every day working at the crossroads of the two. With policyIQ since 2005, Chris has worked with hundreds of policyIQ clients to implement technology and enhance their internal compliance environment. In past lives, Chris worked as a system implementation consultant, a e-commerce specialist, a customer service call center manager, and - for one short but memorable summer during high school - a machine operator on midnight shift in a plastics factory. In her free time, she spoils her nieces, reads too many books, and spends more time than she should taking photos of her cats. She's on a mission to visit the hometown of every US President - so far managing to get to 14. She would like to be a rock star when she grows up.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s