Do you have users who only need to login to policyIQ once every three months for their quarterly sign-off? Many policyIQ users gain access via intranet links to their commonly used policies and procedures, and login only one time each year for their annual corporate policy sign-offs. If you are an administrator of sites used in this way, you likely have to field a barrage of questions from your employees asking for help to access policyIQ at each of these periodic sign-offs.

If the issue is that they have forgotten their password, it might seem simple enough for the employees to click the “Forgot your password?” link on the login screen to easily reset their own password.

Still, we have heard feedback that users seem to overlook this link and some even forget their User Name. While we recommend that clients make the User Name follow the same convention as the company’s network login convention, questions related to login issues still predictably rise at each sign-off request.

We want to be sure that our clients realize that you also have some other systematic or more automated options. Did you know that we offer LDAP Integration? LDAP can be used to authenticate users by checking against your Directory Service instead of policyIQ authentication. LDAP allows users to enter their network username and password to gain access to policyIQ.

We can also support clients interested in single sign-on. In the past, policyIQ did not have a “house” single sign-on solution and so we worked with each client’s single sign-on solution on a case by case basis. With the launch of policyIQ’s version 7, we now offer single sign-on with SAML 2.0. We will support IdP or SP authentication—it is the client’s choice.

If you would like to minimize your employees’ confusion and save the time that everyone spends trying to track down forgotten User Names or Passwords, reach out to us for more information about LDAP integration or your single sign-on options.