policyIQ is moving – and you won’t even notice!

dataWe are proud that policyIQ has become a mission critical application within so many of your organizations.  You rely on policyIQ to keep your business running smoothly, and we take the responsibility of providing a reliable, high performing and secure application very seriously.  To do this, we turn to our data center partners to provide the infrastructure upon which policyIQ runs.

Recent changes in our clients’ needs and in the overall landscape of data center providers has encouraged us to reevaluate our current partnerships.  After much consideration, we have chosen to move forward by shifting policyIQ to Amazon Web Services.

Why Amazon Web Services?

In choosing a new data center partner for our policyIQ clients, we evaluated a number of data center options.  Not only does Amazon Web Services (AWS) have a stellar reputation, but our initial pilot testing proved to us that we can offer a higher level of reliability, performance and security to our clients, without a significant increase in cost.  With AWS, we are looking forward to:

  • Best in Class Reliability
  • Higher Performance (Faster Speeds)
  • Additional Security Certifications (such as FedRAMP and NIST)

We are also adding new layers of security to our infrastructure that weren’t available in our previous environment, to continue to provide the most secure environment possible to protect your data.

How will this move impact your business?

For most of you, the simple answer is that it won’t.  Our transition plan provides for a seamless move with no downtime.  We will create a “mirror” environment in the two data centers for a short period of time.  When we are ready, we will simply point your policyIQ URL to the mirror of your site.  We’ll leave both mirrored environments running for a short time while we ensure the smooth transition.

There a few things that will change, however, and these changes may have specific impacts on our clients.

Custom Authentication

For clients using “custom authentication”, such as LDAP integration or Single Sign-On, the IP addresses from which the authentication requests will be generated will change with this shift.  For impacted clients, our team will work with your IT departments in advance to put the new IP restrictions in place and to test the updates.

Whitelisted Emails

Some clients have also whitelisted specific IP addresses from which emails are allowed to be generated.  (policyIQ generates emails that use your company’s domain as the sender address.  Some organizations block those emails as “spoofing”, unless the appropriate IP ranges are whitelisted.)

When will this change happen?

The move to the new data center is anticipated to happen within the next six weeks.  We will be providing more information as we move forward, and we will provide notification of the specific date in advance.  For those clients who may need special assistance with custom authentication, we’ll be reaching out to ensure a smooth transition in the next few weeks.

It is our number one priority to provide a secure and reliable application to all of our policyIQ clients.  We’re excited to be making this shift and improving our overall service to you.  If you have any questions or concerns, please don’t hesitate to reach out to us.

This entry was posted in Customer Relations by Chris Burd. Bookmark the permalink.

About Chris Burd

Chris is the Vice President of the policyIQ group at RGP. She gets geeky about compliance and technology, and gets to spend every day working at the crossroads of the two. With policyIQ since 2005, Chris has worked with hundreds of policyIQ clients to implement technology and enhance their internal compliance environment. In past lives, Chris worked as a system implementation consultant, a e-commerce specialist, a customer service call center manager, and - for one short but memorable summer during high school - a machine operator on midnight shift in a plastics factory. In her free time, she spoils her nieces, reads too many books, and spends more time than she should taking photos of her cats. She's on a mission to visit the hometown of every US President - so far managing to get to 14. She would like to be a rock star when she grows up.

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