First Impressions from the 2018 GAM Conference

After three days filled with auditors, firms, software vendors and everything in between,  the 2018 GAM was a special blend of thought leaders from around the globe.  Some of the brightest minds in the industry were on hand to provide insight and perspective on all things audit – with a few areas sticking out to all of those in attendance.

AI – Artificial Intelligence/Robotics

For the second time in as many years, Artificial Intelligence was a topic impossible to avoid – much like its expected impact on the industry’s future.  While many speakers touched on the impact it has had in test environments and early adopters, a common trend was something that wasn’t immediately expected – fear!  Most attendees are auditors themselves, or lead audit teams in a Chief/Director of Audit role.  The implementation of AI and Robotic systems will ultimately lead to the decrease in demand for audit work hours, and surely, auditors themselves.  As the thought of audit team size shrinking in coming years looking like a sure thing, a few speakers provided some comfort and reassurance to those in attendance.

In short, automated systems like AI and Robotics are going to be great for taking repetitive, manual tasks out of human hands.  However, these systems will need to be observed and checked for accuracy a LOT early on.  Furthermore, the systems themselves are a source for additional auditing needs – creating additional work for perhaps smaller audit teams in the future.  Finally, a few of the Chief Audit Officers in attendance are expecting that, while the repetitive parts of the audit team jobs may move to automated systems, their newly found “free time” won’t necessarily translate to job loss or going home early!  In face, these executives plan to challenge their teams to spend their newly freed up time into areas that are maybe not investigated as thoroughly as they should be – providing a more complete audit of the business, aided in part by AI.

Analytics

Another hot trend continues to be the need for analytics, and finding the appropriate ways to use graphical representations of data.  As more and more companies seek software packages to provide documentation sharing, workflow and reporting capabilities, the visual representation of this data becomes even more critical.  Executive teams don’t wish to look through numbers and decipher data – instead, graphics provide a high level overview of the audit and quickly show where gaps may be, tests have failed, or any other arrangement of data.

Agile – EVERYONE Needs to be!

On more than one occasion, attendees pointed out that their small audit team was “too small to be agile”, and could invest time/effort into becoming more agile.   This is exactly the reason why you’d want to be more agile!  Small audit teams particularly don’t have the luxury of moving work from one group to another.  In fact, many auditors work long hours and are overworked during “crunch time”.  Investing time in automating as many processes as possible and improving communication will greatly improve agility and reduce the overload of work that many teams feel.

Stay tuned for more information from the 2018 General Audit Management Conference, trends, analysis, and what we can look forward to next year!

2018 GAM Conference – policyIQ will be in Las Vegas!

policyIQ Product Manager Travis Whalen will be representing policyIQ at the 2018 GAM (General Audit Management) Conference on March 12-14 at the Aria in Las Vegas!  Come by the RGP booth to learn more about RGP’s premier consultation services, professional service lines,  and areas of expertise – all across the globe.

In addition, Travis will be on hand representing policyIQ – RGP’s SaaS (software as a service) for many areas of the Governance, Risk and Compliance world.  Stop by to learn about our highly customizable software solutions for organizations large and small, public and private, including:

solutions2

Stop by the RGP booth to say hi to Travis, learn about RGP, and take a peak at policyIQ!  We hope to see you there.

 

policyIQ 7.9 is all about YOU!

With policyIQ 7.9 just around the corner, customers have been asking, “What’s next?”  The answers are exciting, and a welcome sight as they enhance current policyIQ features and provide increased flexibility moving, and a better user experience that saves time and clicks moving forward.

Many clients have sought a way for their users to access critical business information – faster than we have before.  Common questions have centered around their users’ folders – “How can my users get to THEIR content faster and with less clicks?”  The answer comes in the form of Favorite Folders in policyIQ 7.9.  Each user’s account will be able to mark any number of folders in the structure as favorites, and access them from a separate, smaller structure – making the process of accessing their relevant  content easier than ever.

With the addition of Field Rules and Calculations in policyIQ in version 7 releases, double checking the proper application of these properties is imperative – especially with several of each going on at once.  The Page Template preview window will now operate much like a “test page” of sorts – with Rules and Calculations each operating within the template preview window.  Historically, a user would need to create a few actual pages to test out the application of their rules/calculations.  This can now all be done in preview, requiring less steps to ensure your work has been added how you like.

Have a field on one template that you want to use on another?  Getting this set up has never been easier.  Fields can now be copied from one template to another with just a few flicks of the mouse!  Easier maintenance, and much faster work.

And finally, policyIQ will introduce a new HTML editor for long text field on pages and forms!  Complete with a new pasting option, the enhanced editor is a simpler and easier to work with HTML editor.  The new pasting option is specifically designed to aid users that copy content from Microsoft Word and paste directly into policyIQ HTML fields.  This copy feature is built with code that targets, reads, and aligns the formatting challenges that many web HTML editors face when having content from another program pasted into them.  Formatting is copied over to the editor with near perfect results, regardless of where the content comes from!

We also have developed several smaller additions that will help administrators clean up their sites, including a fast way to strip file attachments, copy pages and so much more!

There’s a lot to look forward to in policyIQ 7.9.  Please send us your questions, comments and you’ll be hearing from us very soon.

Lesson’s Learned from a Policy Management Software Implementation

Last week, the policyIQ team hosted our quarterly “Introduction to policyIQ” class–this one focused on a full scale policy management solution.  While many aspects of the presentation are typical of any policyIQ Solution, there are a few that lend themselves to the policy management world.

  • Importing of documentation – saves a ton of time and manual entry of policies.  All policies can be created and set up in an Excel spreadsheet, and importing into policyIQ in just minutes.  In addition to populating many of the content fields (policy owner, reference number, summary statement, etc.), many aspects of workflow, folder indexing, and security can dictated, as well.
  • Setup of policy sign-offs – automated email reminders and follow-up. Once the policy sign-offs have been issued out to your organization, it is a huge benefit to have policyIQ automate regular email follow-ups to users with sign-offs that have not been submitted.  Gone are the days of hunting down employees via email or phone calls – policyIQ does this for you!
  • Response filtering – find the important information quickly.  Sort through hundreds or even thousands of policy sign-off responses in seconds by looking for the outliers, and taking critical action on those items: follow-up, meetings or clarifications.

These, among many others, offer a some great benefits to checking out policyIQ for your Policy Management needs.  However, every organization’s needs are different – which makes policyIQ an ideal solution.  It’s easily configurable!  Let’s meet via the phone or webcast to discuss if policyIQ can be configured to meet your needs.

A recording of this demonstration is available here. 

To learn more about the complete policyIQ Policy Management solution, visit our website.

A complete solution – presented in a policyIQ CPE event!

As part of our ongoing quarterly CPE event for policyIQ, we are putting together something a bit different – and bigger – than normal!

Join us on Thursday, November 30, 2017 at 12pm Eastern Time for the one hour CPE event presented via the web, showcasing policyIQ’s abilities, features and processes for all of your Policy Management needs.  Hosting this session will be Chris Burd, policyIQ Managing Director, and Travis Whalen, policyIQ Product Manager.  Learn more about policyIQ’s solution possibilities here.

In this Introduction to policyIQ CPE session, participants will be able to (among other milestones):

  • See how to utilize the import utility to centralize previously disparate content
  • Secure documentation with read, write and edit access – and approval processes
  • Apply search and reporting features to quickly gather information that is critical to decision-making

Sign up for this training here, and learn more about how policyIQ can be an effective solution for your organization’s Policy Management needs.

 

Our policies have been created…now what?

Many organizations have used policyIQ for their Policy Management needs, and each client of ours has their own unique needs and for providing transparent and accessible policies to their users, public website, auditors, or other audience type.  However, the process is largely the same, regardless of the unique needs.

In nearly all cases, the policy content is created in policyIQ, reviewed, approved, and then published.  Making that content available is where the differences come in to play.  There are a few options for doing so:

A shared, Read-only account:

Create a Read-only user account in your policyIQ site (which is free, by the way), and apply the Read-only account as a viewer only on all applicable pages in your site.  Be sure to make sure that this account also has view access to the necessary folders, as well.

Then, share the Read-only account credentials with your user base.  Once logged in, the policyIQ view this user will have is a scaled down look – just folders and policy content, in this case.  Because the very nature of the account is Read-only, there is minimal risk in sharing the credentials with a large group of people.

A shared, Read-only account accessed via policyIQ Reader:

A similar process to the one above, but with a different look to the program and no login needs.

After creating the Read-only user profile and applying the user to security where necessary, edit the user profile.  Under the “required” tab of the Edit User window, scroll to the bottom to find a unique link called “policyIQ Reader“.  This hyperlink can be placed anywhere you like: bookmarked in your browser, stored on your desktop, placed in a shared network drive, or even on your intranet.  Once a location is selected, anyone that clicks the link will gain instant, read-only access to your policyIQ site.  No login required, and the “reader” look – a straightforward, no nonsense look at content, which is displayed in the table area to the right instead of a separate window, as seen below.

pIQ_Reader

Individual Read-only accounts:

Create an individual Read-only account per-user, which allows for greater flexibility in terms of seeing policies that are applicable to certain divisions, but not others.  Perhaps your finance and accounting folks have policies and procedures that apply to them, but not to the vast majority of other employees.  Creating separate accounts for everyone ensures the user experience in the product is directly related to their role.

 Individual policies accessed from an outside source:

Some of our clients choose to have their policies accessed from their primary company website.  In this case, the policyIQ pass-through link is ideal: eliminate login needs, access individual policies, and don’t display the main policyIQ site from which the policies were created.  Instead, display only the pages themselves.

Create a primary Read-only user account, and again add it to the view security on all applicable pages.  Now, view a page of your choice that is published.  A the very bottom, the page ID sits, and contains a link.  Click the link to open a small window that contains the policyIQ Passthrough link .  Copy and paste this link to the destination of your choice.  Selecting this link from an outside source will open the policy page only, and not require a login to the system.

Next steps:

Did you know policyIQ also handles Policy Sign-offs, as well?  It’s a simple process at a minimal cost.  Add Standard Users to your site in bulk (50 to over 10,000+) to completely revamp the way your organization automates creating, approving and storing certifications and sign-offs.

Does something here sound like it might be right for you?  If so, let’s talk about it!  Scheduling a half hour with a policyIQ expert on our team is not only free of charge, but will pay dividends moving forward as the management of your processes becomes easier by the day.  Many adjustments to existing sites take minutes to change, and new sites are even simpler!  Contact us at Support@policyIQ.com or 412-263-3330 to begin.

 

Executive Oversight in policyIQ: Dashboards, Charts and Graphs

Does management want or need oversight of your policyIQ work?  Perhaps YOU want a quick way to check the progress your team has made on SOX work, audit prep, policy updates, or the like.

Simplify the sometimes chaotic world of GRC documentation with policyIQ’s arrangement of Custom Charts and Graphs – all available to be placed on any Advanced user’s Dashboard.

Charts and Graphs are a visual version of your reports in the system.  Simply create a new Page Report, and then choose a chart or graph as your Report Layout. Perhaps control owners are updating controls for the new SOX year – or maybe even performing testing on financial controls.   Set the report filter to any of these types of content.

As usual, pick the display filters/columns that you want to see in the results, with the first or top selection being the chart parameter (how you’d like the chart divided up).  In the case of many site administrators, they’re going to want to set the chart parameter to something like Stage – which will show which pages are in draft, are checked out, or are finished and published.

Save and run the report/chart, and see your results!  Because it is built in the same spirit as a report, the chart can be accessed (with proper security setup) by other users in the site, and even stored on their Dashboards.

Thinking about automating administrator oversight of your policyIQ site?  Look no further than Custom Charts and Graphs, available on every policyIQ site!

policyIQ 7.8: Saving Clicks – One Rule at a Time

In the GRC world (like most others), time is money.  Finding a tool like policyIQ that keeps your organization’s critical documentation accessible, updated and organized is key.  But even within our own tool, we’re always looking to make our software simpler for users to interact with, and improve the experience for our users.

policyIQ 7.8 (available this summer) will feature Field Rules for the very first time.  Field Rules will allow Administrators to set up behind-the-scenes triggers on user selections of List Fields that change other fields on the same page or form.  For example, Field 1 may have a rule built that electing “Yes” on that field will prompt the following 3 fields to be required.  Or, that same field could have a response of “No” trigger all remaining fields to be skipped (and the user wouldn’t have the option to fill them in).  Alternatively, you could also set up fields to be auto-filled with an answer.

Talk about a game-changer!  A feature like this will likely cause our clients to want to rethink the way they have their templates set up, and what kinds of questions they ask for Controls, Testing, Policies, or and type of sign-off or certification.

Other features Global and User List Fields are going to make our users happy, as well.  Gone are the days of spending lots of time building a List Field only to have to replicate that work throughout in other templates.  Now, Administrators can create a List Field outside of the template area in the Global List Management area.  Once the list is created, access it from any Template!  Think of it as a “shared list”.  Need to make updates to the list?  Make the change in the Global List Management area, and those changes are reflected on all pages new and old – saving a ton of “maintenance” type work.

User Lists are List Fields made up from user accounts in the policyIQ system.  Rather than typing out user names in a list field, select a group in your groups and users tree to make up your List Field options. Done!

Other features will allow you to:

  • Create a page that is pre-linked and indexed to a folder
  • Delete and replace an attachment in one click
  • Use field prompts on Forms and Pages
  • Toggle Linked Field properties on/off
  • Add company logos when printing pages

7.8 is all about saving clicks, increasing productivity, and making the management of content and data easier.

To be first in line for policyIQ 7.8, or to get an early demonstration of how these features will work, contact us at 412-263-3330 to set up some time with a policyIQ expert.

Pinned Items on Dashboards: A 7.7 Feature that Flew Under the Radar

While the release of policyIQ version 7.7 brought some big features to the software, there were a few smaller ones that didn’t gain as much attention as they deserved.  One of those is called Pinned Items.

Pinned Items

Pinned Items is a feature available to Site Administrators under the Tools & Settings menu on the left hand navigation.  This tool is used to “pin” items (Pages, Files, Public Form Templates, or Reports) to their user’s dashboard item “Pinned Items”.  Think of it as “universal favorites” for your site.  The appearance of the Dashboard item is not in the individual user’s control.  Instead, it appears automatically at the top of Dashboards, and only if an item has been pinned.  Moreover, the security settings of that item still apply even if the item has been pinned.  When all pinned items have been removed, the Dashboard item will be automatically removed from the dashboards on which it appeared.

Pinned_Dashboard

Finally, and most importantly, local security (security at the content level) still applies to items that are pinned.  For example, suppose you have a published page and you’d like to pin it.  The security settings on the page itself are set up to allow 5 our of 10 total users to see it.  If this page is pinned, it will appear automatically on the Dashboard for those 5 users.  Users who do not have viewership of the page will be unaffected, and wont see the page or Pinned Items Dashboard item.

Common uses of Pinned Items:

So far, clients have applied Pinned Items in several ways.  The three most common?

  1. Instructional content -Some Site Administrators have wanted a way to put instructional content (either related to their pIQ content, business practices, or
    pIQ-specific instructions) in front of their users that is ultra easy to find.
  2. Favorite Reports – Each user has the option to add reports to their favorites (which is another Dashboard item).  The problem is that each user has to individually add these themselves.  Pinning a report solves that problem, and opens it up to anyone with proper access.
  3. Others – ANYTHING that you want to put in front of your users.  Specific content, a reminder of a corporate policy, etc.

Let us know if you have questions about this feature, others, or best practices!  We are always happy to help.  policyIQ: 866-753-1231

 

2016 went by fast…here’s some features you may have missed!

As last year came to a close, our policyIQ team was discussing all the new ways customers could now use our product – and we managed to surpass our expectations for the year!  While some features simply add small functionality to the software, policyIQ’s 2016 releases contained HUGE improvements to visually displaying content, content history and increasing content efficiency.  And the great news is that 2017 is looking to perhaps even surpass last year’s features!

Linked Fields

Highly anticipated and incredibly useful, Linked Fields are going to change the way content in displayed in policyIQ forever.  A common need from our user base is to be able to view a Control page, but also see some information from the Risk it is mitigating.  Linked Fields make this a reality!

linkedfieldsimage

Insert a Linked Field on your Control Template, and point it to a Risk template field of your choice.  In the example here, I’m just pulling in the field “Risk Description”.  The field is shown and the properties of which are displayed just above the field content.   You can add as many Linked Fields as you’d like!

Because the fields are linked, any changes made to the Risk Page description will be reflected and displayed on the Control Page.  This saves you time, and ultimately ensures that your content is consistent without having to think about it!

Custom Charts and Graphs

chart

Super simple to create, Custom Charts and Graphs can be used to provide oversight to a process within your policyIQ site, project manage, or any other number of uses.  Simply build a new Page Report and choose a chart or graph as the report layout.  That’s it!  When selecting items to display (columns), keep in mind that the top or first item selected will be used as the chart parameter (the way the chart or graph will be divided up).  That’s it!  Save your chart and even add it to your Dashboard for review.

HTML Field History

htmlhistory

Users can now have access to the history of their HTML fields in policyIQ.  Upon each save of data within an HTML field, version and change records are kept.  After a history is established, click the blue “History” link button just above the field when viewing a page to view the Field History.

On the right, select a version of the page to view.  Changes made within that version can be toggled on and off using the “Show Markup” toggle in the toolbar at the top.  If at at point you’d like to revert to an old version of the field, select the version to display, and then click “Restore” in the toolbar.  The history window will close, and your HTML field will show the reverted version.

Other Features

There are a whole lot of features that have been added over the last year!

Form Bundle Imports 

This tool allows a user to create their Form Bundles in Excel outside the system, and then import them into policyIQ.  This helps users work offline, and in some cases, much faster.

Sum/Average Report Results 

These rows can be added within the report builder to page detail reports by clicking the checkbox on the report builder screen.  Within the results of a report, two additional rows-sum and average- will be displayed as a calculation of numerical fields across all pages in the results.

Delete Open Forms

Form Administrators will love us for this one.  Those outstanding open forms that you just couldn’t get rid of?  Now you can delete them, and keep your form results perfectly right.